Legal
Privacy Policy
Plain-English answers to what we collect when you ask for a quote, why we collect it, and what you can ask us to do with it.
1. What we collect
When you send the quote form
Our website has one form: the free-quote request. When you send it, we receive:
- Your name and phone number (required), so we can call or text you back.
- Your address or neighborhood (required), so we can price the job and plan a visit. Cross-streets and a city are fine.
- Your email address (optional).
- Details about your system: approximate system size, whether your home is single- or two-story, whether you're interested in the Nano Upgrade or the twice-a-year plan, and the estimate you built with our online estimator, if you sent one.
- Anything you type in “Anything else?”, such as timing, gate codes, or pets. Please don't include sensitive information there, such as payment card numbers.
The form also has a hidden spam-trap field that people never see or fill in; it helps us filter out automated spam.
The online estimator
The price estimator runs entirely in your browser. The numbers you choose aren't sent to us or saved anywhere unless you choose to send them with the quote form.
When you call, text, or email us
We receive whatever you share with us, along with your phone number or email address.
When you book a cleaning
We keep your name, contact information, address, and job history in a private online customer tracker, and we use Google Calendar to schedule your appointment.
Job photos
We take before-and-after photos of the work on every job, and we may use them in our marketing. We photograph panels, gutters and windows, not people. We crop out house numbers and never post your address. You can opt out anytime, before or after the job, by telling us, and we'll remove any of your photos we've already posted.
Information collected automatically
Like any website, our hosting provider (Netlify) automatically processes technical information when you visit, such as your IP address, browser type, and the pages you request. It uses this information to deliver the website and keep it secure. Our fonts are stored on our own website, so loading our pages doesn't send your information to other companies.
We don't use analytics tools, advertising pixels, or tracking cookies on this website.
2. How we use it
- To respond to your quote request by call, text, or email, and to confirm your price and schedule a visit.
- To do the job: plan access, do the cleaning, and send your before-and-after photos.
- To keep basic customer records, such as what we did and what you paid.
- To apply offers you qualify for, such as the new-customer discount, the twice-a-year plan, or a referral credit.
- To protect our website and business from spam and misuse, and to meet legal obligations.
Text messages
We only text you about your quote or appointment, such as confirmations and reminders. We don't send promotional texts. Reply STOP to any text to opt out. If we ever add promotional texts, we'll ask for your permission separately with an unchecked opt-in box.
We don't sell or share your personal information, and we don't use ad tracking.
3. Who we share it with
We don't sell or share your information. We use a few services to run the business, and they handle it only to provide those services to us:
- Google Workspace, for our email and for scheduling with Google Calendar.
- Netlify, which hosts our website and receives quote-form submissions for us.
- A private online customer tracker, where we keep customer names, contact information, addresses, and job history.
We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of selling or reorganizing the business.
4. Cookies, tracking & “Do Not Track”
Our website doesn't set cookies and doesn't use analytics or advertising trackers. No other company collects information about you across websites through our site. Because we don't track visitors across websites, we don't change how the site works when your browser sends a “Do Not Track” signal.
5. How long we keep it
- Quote requests that don't turn into a job are deleted within 2 years.
- Customer records are kept while you're a customer and for up to 7 years after, for tax and business records.
You can ask us to delete your information anytime by calling, texting, or emailing us.
6. Your choices and requests
- Stop texts: reply STOP to any text from us.
- Stop hearing from us at all: tell us by call, text, or email and we'll stop contacting you.
- See, correct, or delete your information: call, text, or email us. We'll confirm the request is really from you, then respond within a reasonable time.
- Job photos: tell us anytime and we'll stop using your photos and remove any we've posted.
California residents may have additional rights under California privacy laws, such as the right to know what personal information a business has about them, the right to delete it, and the right to correct it. Contact us to make a request; we won't treat you differently for making one.
7. Security
Our website uses encrypted connections (HTTPS), and we limit who can see customer information. No method of sending or storing information is completely secure, so please don't send sensitive information like payment card numbers through the form or by text.
8. Children
Our services are for homeowners and residents, and this website isn't directed to children under 16. We don't knowingly collect information from children. If you think a child sent us information, contact us and we'll delete it.
9. Changes to this policy
If we change this policy, we'll post the new version on this page and update the effective date at the top.
10. Contact us
Nano Solar Clean LLC, serving all of Orange County, California
Phone or text: (916) 586-0434
Email: bradenmckinney@nanosolarclean.com